Shipping & Returns

Shipping

Orders are shipped via UPS Ground or via regular mail if a PO box is given or Ground shipping is not available. Orders are generally processed and shipped within 1 to 2 days after the order is placed. Depending on location, shipping times vary from 1 to 5 business days. Orders are shipped out of Indiana.

We do not offer overnight or expedited shipping, because we can not guarantee the arrival date.

Warranty and Returns

Although our sets come with 2 batteries and 2 atomizer, we are providing everything that ONE smoker needs. Use both atomizers and both batteries. This will allow you to determine if you have a problem piece. As with any electronics, there can be defective parts. With our Electronic Cigarettes, these issues generally present themselves within the first 30 days. Simply give us a call/email to let us know of your problem. At that point, we can determine what the issue is and address it properly. Upon receipt of your problem piece, we will return to you a new piece. As you have two atomizers and two batteries, you should have no need to stop eSmoking or stress!

If you do need our warranty service, we must wait until the defective parts arrives back to us, before we can mail you a replacement item. However, if you need some ELiquid or cartridges or something else, let us know and we will provide you with a discount coupon so you can order and we can ship your replacement item out with your order. In this case, the replacement part would go out before we actually received the defective part back. We do still require you to mail us the broken item.

In the unlikely event you simply do not like eSmoking and wish to return it within the first 30 days, please feel free to send it back. You must return EVERYTHING including all packaging in order to receive credit less the original shipping cost and a 30% disposal fee. Put used cartridges and eliquids into a ziplock bag for the protection of mail-service carriers.

And as has always been our policy, we want happy smokers so customer or not, if you have an issue or concern ever, please do not hesitate to contact us.