We have had some questions about payment options and shipping options when they purchase the INSTEAD E-Cigarette, so this blog post should help answer those questions.
Question #1: Is your website secure.
Answer: Yes. Our website is validated by COMODO security. We use SSL for secure transactions. More information about our website security can be found by clicking on the image of the padlock located in the bottom right hand corner of our website store page.
Question #2: How can I pay for my Instead electronic cigarette?
Answer: We accept all major credit cards (Mastercard, Visa, American Express, Discover) or you can pay via check or money order. When checking out, just select your payment method and you will receive instructions for making payment. We no longer accept Paypal because they are difficult to deal with.
Question #3: How will my order be shipped and how long will it take?
Answer: Orders are shipped via UPS Ground or USPS Priority Mail. They are usually shipped out the same day the order is placed (if before 2:00pm EST) but always within 2 business days. Orders go out from Indianapolis, so surrounding states normally receive their order in 1 or 3 days, and more distant states take 3 to 4 days. Shipping costs (a flat $9) cover shipping insurance and signature requirements.
Question #4: Do I have to sign for my package?
Answer: If your order includes cartomizers or e-liquid with nicotine, then we do require you to sign for your package. If your order doesn’t include any product with nicotine and you don’t want to sign for it, then please note this in the order notes. Please remember that you take full responsibility for the package if you choose no signature. If the shipping company shows delivered and you don’t have it, there is nothing we can do. We recommend always requiring signature and if you won’t be at home, have it delivered to your work. Our packaging does not reveal what is in the package.
Question #5: What if I have questions about my order?
Answer: As soon as your order is shipped, you will receive an email with you tracking information. If it has been a couple days and you didn’t get an email, check your spam folder. You can also login to your account and check the status of your order. If you have questions about using your electronic cigarette, please read through our e-cigarette manual. And of course you can always email us or call us at 321-256-0486 with any questions you may have.