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Paying for Your Instead Electronic Cigarette

December 18th, 2008

Prompted by questions from our customers, here is a quick faq and tutorial on paying for your electronic cigarette from our website.

Fact #1: If you live in The United States, you DO NOT GENERALLY need a Paypal account to purchase an electronic cigarette from our website. 
Fact #2: We use Paypal to process all transactions.  This means, even if you don’t have a Paypal account and you want to use a credit card to pay, the transaction is still completed by Paypal.  We do not capture or store any of your financial information.  If you want to re-order by calling us, that’s fine, but have your credit card number handy because we won’t have it on file.

Fact #3: Paypal is owned by eBay and although it has its critics, it is a very safe method of completing an online transaction.  We have opted to use Paypal because of their security.

The Process Assuming You Don’t Have a Paypal Account:

Step #1: After adding items to your cart, entering your name, address, etc., and clicking the check out button, you will be brought to this screen:

Instead Electronic Cigarette Checkout

If you have a Paypal account, you can login on the right hand side of the screen.  If you don’t have a Paypal account and want to pay via a credit card, click the “Continue” link indicated by the red lines and arrow.

Step #2:

After you click the “Continue link, you’ll come to a screen to confirm your address and be asked to enter your credit card information.

Step #3:

PayPal may try to get you to login to PayPal once more.  There is no need to do this.  On the right hand side of the screen there will be the Login area and directly under this is a link to “Continue Without Logging in”.

Next you’ll confirm the order and make payment.  You’ll then be taken to this confirmation screen:

Return to our website

IMPORTANT: You need to click on the orange box link to return to our website.  This box is indicated by the red circle and arrow above.  This ensures all the order information is sent back to our system from Paypal.  This includes the type of electronic cigarette you want as well as nicotine levels and flavors for any e-cigarette cartridges or e-Liquid (smoke juice) you may have ordered.  If this is not done, we must contact you to verify your order information and shipping address.

Step #4:

After you click the link to come back to our website, you may get this pop up:

Security Pop Up

If you do get this message, don’t worry.  The only information you are sending back to us is your order details such as how many refill cartridges you want or the nicotine strength of the eLiquid.  Click the “Continue” button.

Step #5:

That’s it.  your order is placed.  You will be back on our website.  Please do keep an eye on your email though, just in case we need to contact you to confirm something or to notify you of a low inventory issue.

If you do have questions, feel free to contact us via our online form or by phone.

Enjoy your Electronic Smoking!

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